For decades, the image of the cold caller has been ingrained in business culture—an eager voice dialing down a list, bracing for rejection, and hoping to uncover the one prospect willing to listen. Cold calling was once the lifeblood of sales organizations, a high-volume, low-yield tactic that nonetheless drove pipelines. Today, however, the world has changed. Information is more accessible, buyer behaviors are more sophisticated, and technologies like email sequencing, social media, and AI-powered analytics have reshaped how businesses connect with customers.
Tag Archives: technology
Tears of a Relationship Manager: Behind the Curtain
When I reflect on my 25-year career as a relationship manager, a surprising metaphor comes to mind: The English Beat’s “Tears of a Clown.”
From Relationship Manager to Community Manager: Transferring Skills in the Age of Startups and Tech
The role of a Relationship Manager in Business and Specialty Banking has evolved to embody a multifaceted skill set. These skills, honed over years of cultivating client relationships, driving business growth, and managing complex portfolios, are highly transferable to the modern role of a Community Manager for a startup or tech company.
Innovation Economy
In the fast-paced and ever-evolving landscape of the modern world, innovation stands as the driving force behind economic growth, societal progress, and technological advancements. The concept of an “innovation economy” has become a cornerstone in discussions about the future, shaping industries, policies, and individual aspirations.
Tradfi OG 